Refund policy
Returns & Refunds
Shop with Confidence
At Vintage Designer Club, we want you to feel confident when purchasing pre-owned designer items online. If your purchase isn't quite right for you, you have the option to return it in accordance with the conditions below.
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At a glance
| Return window | 14 days from the day after receiving your order |
| Reason needed | No reason required |
| Return shipping | At the customer's expense |
| Refund | Within 14 days, to your original payment method |
| Start a return | contact@vintagedesignerclub.com |
01
Your Right to Return
You have 14 days from the day after receiving your order to notify us that you wish to cancel your purchase.
You do not need to provide a reason for your return.
Once you have notified us of your decision to cancel, you must send the item back within 14 days.
Return shipping costs are the responsibility of the customer.
02
Return Conditions
To ensure that your return can be processed, please make sure that:
- The item is returned unworn and unused.
- You have only handled the item to the extent necessary to assess its nature, characteristics and condition, as you would in a physical store.
- Original tags, labels and other identifying materials remain attached, where reasonably possible.
- The item is returned in its original packaging, where reasonably possible.
- The item is returned carefully packaged and protected against damage during transport.
- You include your order number or other proof of purchase.
Pre-owned & unique items
As all our items are pre-owned and unique, the condition of each item is individually described and photographed on the product page.
Normal signs of wear that were clearly described or visible in the product listing are considered part of the item's stated condition.
Important
If an item has been handled beyond what is necessary to assess it, or is returned damaged, worn, washed or otherwise diminished in value, we may deduct an appropriate amount from the refund to reflect that loss in value.
03
How to Request a Return
To request a return, please contact us at contact@vintagedesignerclub.com
Please include
- Your full name
- Order number
- Email address used for the order
- The item you wish to return
- Your intention to cancel the purchase
Once we receive your request, our customer service team will provide you with the return instructions.
Please do not send your return to an address other than the return address provided by our customer service team.
Our advice
We strongly recommend using a tracked and insured shipping service and keeping your proof of shipment until your refund has been completed.
04
Return Shipping
Return shipping costs are the responsibility of the customer.
You may use the carrier of your choice. We recommend choosing a reliable carrier that provides tracking and adequate insurance, particularly for high-value designer items.
Vintage Designer Club is not responsible for damage or loss that occurs while a return shipment is being transported to us.
05
Refunds
Once your return has been received, we will inspect the item and process your refund as soon as possible.
We will issue the refund within 14 days of being informed of your decision to cancel, although we may wait until we have received the returned item or you have provided proof that you have sent it back, whichever occurs first.
Once your refund has been processed, you will receive a confirmation by email.
Payment method
Your refund will be issued using the same payment method used for the original purchase. For example:
- iDEAL: refunded to the bank account used for the original payment.
- Credit card: refunded to the card used for the purchase.
- Other payment methods: refunded through the original payment method.
Delivery costs
Where applicable, the refund includes the standard delivery costs paid for the original shipment. If you selected a more expensive delivery option, we are generally not required to refund the additional cost compared with our standard delivery method.
06
Damaged, Incorrect or Misdescribed Items
If your order arrives damaged, you receive the wrong item, or the item does not correspond with its description, please contact us as soon as possible at contact@vintagedesignerclub.com
Please include
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging where relevant
We will assess the issue and work with you to find an appropriate solution.
If an item is faulty or does not conform to the purchase agreement, your statutory consumer rights remain unaffected by this Return Policy.
07
Lost or Damaged Return Shipments
If your return shipment appears to be lost or damaged during transport, please contact the carrier directly and inform us as soon as possible.
We recommend always using a tracked and insured service for returning high-value items.
08
Cancelling an Order Before Shipment
If you change your mind shortly after placing your order, please contact us as soon as possible at contact@vintagedesignerclub.com
We will do our best to cancel the order before it is shipped.
If the order has already been shipped, you can exercise your right of withdrawal after receiving the item by following the standard return procedure above.
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Vintage Designer Club · Amsterdam
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